L Bear Myotherapy strives to provide a highly professional service to our Clients. This policy outlines how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only for:
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The primary purpose for which it was obtained.
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A secondary purpose that is directly related to the primary purpose.
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With your consent, or where required or authorised by law.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in several circumstances including the following:
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Third parties where you consent to the use or disclosure; and,
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Where required or authorised by law.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
L Bear Myotherapy will never sell Personal Information and Details of its Clients.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at info@lbearmyotherapy.com.au
L Bear Myotherapy will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as possible so we can update our records.
POLICY UPDATES
Our Terms and Conditions policy may updated without notice to ensure compliance and transparency, please check back here periodically for any revisions that may affect your interactions with our services. Your continued use of our platform and services implies acceptance of these updates.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any queries or complaints about our Privacy Policy, please write to us at info@lbearmyotherapy.com.au
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website (www.lbearmyotherapy.com.au), from media and publications, other publicly available sources, cookies and other third parties.
We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or emailing us at info@lbearmyotherapy.com.au
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
PRIVACY POLICY
CANCELLATIONS
24 hour cancellation policy.
Due to late Cancellation, Non-Attendance and Waiting List issues L Bear Myotherapy has now implemented 24 HOUR Cancellation Policy.
L Bear Myotherapy respects that your time is valuable; we appreciate that you understand that ours is too. If you are running late, please let us know.
Your appointment will be amended to a shorter time or rescheduled wherever possible.
From time to time, unavoidable events may occur which prevents the Client from being able to attend their appointment; please call us on Ph: 0403 766 471 to advise us as soon as possible so that we can offer other clients the opportunity to take up an appointment.
If a Client fails to attend their appointment (and has not contacted the clinic to cancel their appointment), a cancellation fee will be applied.
If the Client chooses to reschedule their appointment the cancellation fee may be waived.
REFUSAL OF SERVICE
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
CLIENT HEALTH & ATTENDANCE / MASKS
We prioritise the health status of all of our clients.
If you have been unwell with cold and flu type symptoms and tummy upsets or have been in close contact with someone who has we strongly recommend that you wear a mask to your appointment and inform your Practitioner.
If you don’t have a mask and think that you should be wearing one, please ask your Practitioner for one.
We have taken every precaution available to us including ventilation, filtration and hygiene practises to protect our most vulnerable Clients and we hope that you respect this.If you think that you “might be coming down with something” let us know. You will be in an enclosed room for up to 60 minutes and although we take every precaution to protect the health of our Clients, no plan is fool proof. What may be just a cold to some can have life changing effects on others.
PAYMENTS
Payment is required on completion of the appointment. We accept major credit cards except AMEX, Diners and Unionpay. Where possible we prefer payment via EFTPOS.
At any time where our Payment system is not functioning due to circumstances beyond our control, we will request that payment be made via Direct Transfer
An Invoice/Receipt will be provided and emailed to the so that claims to Private health Fund can be made by the Client.
If Paying by Cash, the correct amount to be tendered is preferred. If this is not possible the excess amount will be credited to the Client’s account and be deducted from the value of the next visit.
PAYMENT TERMS & CONDITIONS
Please take the time to read these terms and conditions.
By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.
DEFINITIONS
“Services” covers Myotherapy, Remedial Massage, Exercise Prescription, Oncology Support Massage
“The Website” means the website www.lbearmyotherapy.com.au
"We" / "Us" etc, means L Bear Myotherapy and any subsidiaries, affiliates, employees, officers, agents or assigns.
ACCURACY OF CONTENT
We have all due care to ensure that the information provided on this Website is accurate.
However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency, or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice.
USE
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions and our use of cookies to gain information.
You agree that you will use this website in accordance with all applicable local, state, national and International laws, rules, and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent, or obscene way or in any other inappropriate way or in a way which conflicts with the Website or its Services.
L Bear Myotherapy reserves the right to use its discretion to remove any comments or contributions to this Website that are deemed to be unlawful, hurtful or defamatory in any way shape or form.
Testimonials that have been provided for publication are the sole opinion of that Client and are authentic. Initials and general location have been included in for the Purposes of Privacy.
INDEMNIFICATION FOR LOSS OR DAMAGES
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
INTELLECTUAL PROPERTY AND COPY RIGHTS
We hold the copyright to the Whole Content of this Website, including all uploaded files, data, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. Replication of copyright material other than as is not permitted by law.
L Bear Myotherapy does not permit use or replication of any of the content of this Website for commercial purposes unless a signed Licensing Agreement is obtained.
Please submit a request for use of any intellectual property contained within this website.
Requests can be emailed to: info@lbearmyotherapy.com.au
TRADEMARKS
The trademarks and logos contained on this Website are trademarks of L Bear Myotherapy. Use of these trademarks is strictly prohibited.
LINKS TO EXTERNAL WEBSITES
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
INFORMATION COLLECTION
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.
LIMITATION OF LIABILITY
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.
Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.
CONFIDENTIALITY
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.